Making Yourself Redundant on Day One - Internal documentation to teach the next hire what you’ve learned


The first few weeks at a new job are hard. There seem to be too many questions and not enough answers, and so much assumed knowledge about the company you joined and the products they make.

I’m going to talk about how you can make those first few weeks your most productive and valuable to your new company. By writing internal documentation that answers all the questions only someone new on the block knows to ask, you can help pave the way for new hires in the future, and even help identify and solve customer pain points.

Drawing from my own experiences working as an intern and support agent among highly technical teams, I will go over deciding what to document based on the level of technical proficiency you would expect the reader to have, how to use tone to convey the company’s spirit and keep a future reader interested, and how to future-proof your internal documentation so it doesn’t stop being updated when you move on.

  • Conference: Write the Docs Australia
  • Year: 2018

About the speaker

Alexandra Perkins