The Facts About FAQs


Ah, good old FAQs: the internet’s native documentation format. In this talk, we’ll explore various questions we might frequently ask ourselves about FAQs, such as:

  • Why do readers always seem to want them even though they’re routinely out of date?
  • Why do some readers ignore our carefully crafted pages and use these giant walls of text as a starting point instead?
  • What are some strategies for keeping FAQs up to date?
  • What’s the #1 thing FAQs do RIGHT?
  • How can we make FAQs more user-friendly?
  • Do we even actually need FAQs?

(Caution: May contain opinions.)

  • Conference: Write the Docs PORTLAND
  • Year: 2018

About the speaker

Ashleigh Rentz