Invisible influence — the documentation behind UX copy




The words in your favorite app may seem simple, helpful, and unobtrusive. But to get there, UX writers are playing an elaborate game of influence.

To arrive at the words you see on the screen, we juggle input from product management, design, marketing, engineering, and user research. The words we write may seem simple, but the documentation we use to get there goes deep.

This talk will show you how to use documentation to build a design rationale, influence others, and show the value of UX writing to the broader organization.

This talk will show you documentation techniques to:

Support your design decisions Build new guidelines and standards Bring your partners along on the journey Show the value of your work

If you need to convince somebody of the “why” behind the “what”, this talk is for you.

  • Conference: Write the Docs Portland
  • Year: 2021

About the speaker

Katherine Karaus