The Importance of Using Analytics and Feedback for your Documentation


The quality of content in documentation is key to successful documentation, but what about the stats? We hear a lot of numbers like Self Service Score or pageviews, but not a lot is mentioned after that when it comes to how to monitor the success of your content on a user level.

In this chat, I will explain what stats to look to understand how your user is utilizing your documentation.

We will also explore how to figure out:

  • what users like or dislike about your content.
  • what parts of your layout works and what just doesn’t work.
  • what the gut instinct of the user when landing on a document.
  • if the user is getting what they need from your documentation.
  • Conference: Write the Docs Prague
  • Year: 2020

About the speaker

Karissa Van Baulen