Customer Feedback is the Fuel in our Engine




How do you know if your documentation is any good? You’ve written it, and a bunch of people have reviewed it, and maybe you even had it edited. But is it any good? Is it useful? Will it actually help a customer? And is anyone even reading it?

Enable the customers to provide feedback and let them tell you!

  • Learn why it is important
  • Learn about the challenges?
  • Learn how to work with those challenges?

We will provide some memorable, compelling, and fun real world examples from Splunk Docs feedback highlighting some of the points touched on in this presentation.


If you were an IT person, you would want to collect data about the devices on your network for any number of reasons. If people are using your network, you want to know about it!

Similarly, if people are reading your documentation, you want to know about it! And if there is a way to make the documentation better, you want the customer to be able to tell you about it. Documentation feedback is data, and data is everything.

Use documentation feedback to build a community, prioritize your writing, and get that well-deserved pat on the back!

  • Conference: Write the Docs Prague
  • Year: 2021

About the speaker

Kevin Hwang