Cultivating a Stakeholder Network for Our Docs: How Building Relationships Improves Our Content




For many of us, helping others is the primary motivation underlying the work that we do. As documentarians, helping others often equates to creating content that’s truly aligned with our audience’s needs. But ensuring that our efforts pay off in customer satisfaction can be challenging, because we often receive doc requirements second-hand and not from the people who rely on us most.

In my work writing developer documentation, I’ve found that the best way to meet the needs of my audience is to build long-lasting relationships with stakeholders, whether through attending user conferences, eliciting feedback, or engaging in other forms of outreach. Nurturing stakeholder relationships and helping others with what we do makes our work not only higher quality, but also more rewarding and meaningful.

In this talk, I’ll share how I’ve built lasting relationships with the external community to better empathize with customers and enable their success.

We’ll explore:

  • The value of cultivating a network of stakeholders for your documentation
  • Tangible ways you can build long-lasting relationships with your customers
  • Potential challenges you might encounter and how to overcome them
  • Ways to measure your impact and make the case for investing in your audience

This talk is for anyone who wants to learn how to better connect with and serve the people who consume your content.

  • Conference: Write the Docs Prague
  • Year: 2022

About the speaker

Taylor Cole