Writing Backwards: Documenting the End-of-Life of a Product¶
Description
Writing documentation for new or existing products is a forward-thinking endeavor. They almost use a template that includes new features and processes the user might use, patch notes, and text on the user interface itself. However, writing for the end of life of a product or service has different needs. Customers who relied on the product might even be hostile. How does a writer navigate these issues?
This talk will include the following topics: - topics a writer may run into for writing end-of-life documentation (e.g., migration processes, new processes after the loss of functionality, feature parity if migrating) - the difference between total shut down and shut down with migration efforts involved - empathize with the customer’s position and continue your support as long as you can - getting QE and marketing involved!
- Conference: Write the Docs Portland
- Year: 2020
