Release-ready Docs: How a 2-person team keeps a help center consistently accurate¶
Description
How did a two-person technical writing team have 100% of their 200+ article, image-rich, 30-language Intercom help center up to date within hours of a major software redesign release? Release-readiness practices!
Keeping a software help center up to date with continual product changes can be a struggle, but it doesn’t have to be. It can even be a delight! For the past two years, the Webex Events help center has been day-one release accurate through a combination of careful planning and constant communication with product teams and stakeholders. This means that customers, support, sales, and marketing are all equipped with the latest information so they can act and learn with confidence.
In this talk, I’ll discuss:
- What “release-ready” means
- The benefits of release-ready documentation
- Processes and tools we use to keep our help center day-one release accurate
- Challenges we’ve had to overcome
- Tips to open lines of communication, make helpful friends, and achieve day-one docs
- Conference: Write the Docs Portland
- Year: 2023
